How to Return an Item Return Policy There is a 7 day return policy based on receipt day of the product on all items, unless stated in the description with the following conditions: Merchandise must be factory sealed to receive refund if product is not defective. Opened items cannot be returned unless defective. No returns on personal use products including all novelties unless defective. Defective items will be replaced with the SAME item only. Shipping charges are not refundable. We do not pay for postage on returns. Return Procedure The following procedures must be followed or the return will be refused. 1.       Include the original printed email or online invoice. 2.       No refunds for a non-defective product after 7 days, this helps keeps our product cost low and allows consumers to purchase our products at 25%-75% off list price. 3.       Urban Home Accents.com IS NOT RESPONSIBLE FOR ANY PRODUCT NOT RETURNED IN THE MANNER STATED ABOVE 4.       Ship to: Urban Home Accents Returns Department P.O. Box 210622 Bedford, TX 76021

Privacy at Urban Home Accents Shopping online should never require you to give up any privacy. At Urban Home Accents we believe in that wholeheartedly. We respect your rights to privacy, and if you decide to shop with us, the data stops here. Your personal information will never be sold or used by any other company in any way, shape, or form. We define "personal information" as your email address, home address, buying habits, company, phone number - anything that you provide to us as part of the purchase experience. We do not share any of this information with other companies. In fact, unlike many companies, we do not sell "personally unidentifiable" information. If you haven't heard of this yet, it is where companies sell their database, but they remove all "personally identifiable" information, usually leaving in things like zip codes, states, birthdates, etc. In summary, we don't sell any data, to any one, at any time. Period.

Secure Shopping at Urban Home Accents Urban Home Accents uses up-to-date technology to protect your credit card information. All personal information is stored on a secure server. All of your ordering information is encrypted using SSL (Secure Sockets Layer), the industry standard security protocol.   PAYPAL PAYMENT PROCESSING OPTION   We also offer PAYPAL  payment processing as an option of payment for our customers piece of mind. A  PAYPAL membership is not required to make a payment from this site.  Over 86.6 million accounts enjoy the  security of processing their payments via PAYPAL